Official safety guidanceStay on official channels.
Verify the web address firstStay on onebank.roecny.com before entering credentials, reviewing balances, or approving any transfer. Treat urgency as suspiciousPressure to act immediately, hide details, or skip verification is a common scam signal. Protect every secret codePasswords, OTPs, card PINs, and security codes must never be shared by call, email, or chat.
Stay on official channels.
Verify before you act.
This page highlights the simple checks every customer should use before signing in, onboarding, changing account settings, or confirming a transfer.
Security & official support
Stay on official Onebank channels
For account security, use only onebank.roecny.com and our verified support contacts. If anything feels off, stop and verify first.
Only trust official channelsStay on onebank.roecny.com and use our verified support contacts only.
Never share secret codesPasswords, OTPs, card PINs, and security codes must stay private.
Pause and verify when in doubtStop the action, keep the details, and contact official support before you proceed.
If something feels wrong
Use this response sequence
These steps are designed to slow the interaction down and move you back to an official support path before any sensitive action is completed.
Pause the actionDo not continue with the payment, settings change, or verification flow if something feels off.
Keep the detailsSave the transaction amount, recipient name, phone number, message, or screenshot before leaving the screen.
Use official support onlyContact us only through the official Onebank channels shown on the site and inside the app.
Report before retryingLet support confirm the situation before you retry a transfer, reveal information, or continue onboarding.
Never share these with anyone
- Your password or full login credentials
- Your OTP, security verification code, or authenticator code
- Your card PIN or complete card details over chat, email, or call
- A transfer “test” to prove your account is safe
Good checks before every high-risk action
- Use the official support details shown on Onebank.
- Review recipient details carefully before you confirm.
- Stop immediately if the other party asks you to keep the transfer secret.
- Take screenshots of anything suspicious before leaving the page.
Remember
Return to sign inStopping to verify is part of staying secure
A legitimate support flow will always allow you time to verify the channel, review the details, and contact us through the official Onebank support path.